Delete your IVYN account and personal data

Use this page to request deletion of your IVYN account and the personal data associated with it. It applies to ivyn.in and the IVYN app for iPhone and Android. You do not need to sign in.

Request deletion

Responsible inbox: support@ivyn.in. We respond to privacy requests within 30 days. A submitted request is not immediate deletion.

You can request deletion by emailing support@ivyn.in with the subject “IVYN account and personal data deletion”, or use the form below. Include the email address or phone number associated with your account so we can verify ownership. Do not send passwords or one-time codes.

Fill in the form below. Use the email address or phone number linked to your IVYN account or orders so we can match your request. Do not include passwords, one-time codes, card details or identity documents.

Full name

Email linked to your account

Phone number linked to your account (optional)

Anything else we should know (optional)
Please delete my IVYN account and associated personal data.

I understand deletion is permanent and does not cancel an order or issue a refund.

Submit deletion request

After you submit, we will confirm the account belongs to you using information already associated with it. We respond within 30 days, process verified requests and notify you when deletion is done. If the form does not work for you, email support@ivyn.in.

What is deleted

Your account profile, saved server-side preferences, marketing profile, and other personal data we no longer need are deleted or irreversibly anonymized. We also ask relevant service providers to delete data they hold for us.

What is kept, and for how long

• GST invoices and required transaction records: kept for 72 months from the due date of the annual return for the relevant financial year, as required by tax law. Not used for marketing.
• Records of unresolved issues: kept only until the issue, dispute or legal obligation is resolved.
• Deletion request record: the request date, verification outcome and completion date are kept for 24 months to show we handled the request.
• Marketing opt-out record: a minimal record may be kept so we do not contact you again.

Data stored on your phone

In version 3.6 and later, My IVYN → Clear saved shopping data removes saved shopping data from this device and withdraws notification data consent. Existing provider records need a separate deletion request. For optional notification data, include the support reference available in My IVYN → Notifications before withdrawing consent, if available. Do not send your device’s advertising identifier, passwords, one-time codes or payment details.

To clear saved IVYN app data on Android, open your device Settings, select Apps → IVYN → Storage, then use the clear-data option. The wording can vary by device. This clears local preferences, saved items and the local bag reference. Saved app data otherwise remains until you clear it or remove the app, subject to your device's storage and backup behaviour. Clearing app data does not delete your web account or orders; use the form above for that.

Deleting your account does not cancel an order or issue a refund. For more detail, read our privacy policy.