IVYN App Privacy Policy

Effective date: 26 September 2026. Applies to ivyn.in, the IVYN app for iPhone and Android, and shopping or account pages opened from the app.

IVYN, a partnership firm, is responsible for the services and personal information described in this policy. Our postal address is Ground Floor Front Portion, 104/1, 6th Cross, 5th Main, Tyaga Raja Nagar, Bengaluru, Bengaluru Urban, Karnataka, 560028, India. For privacy requests, contact support@ivyn.in.

Information in the mobile app

Your wishlist, recent searches, recently viewed products, onboarding choice, style preferences and a reference to your Shopify bag are saved on your device. Browsing does not require signing in. The native mobile app does not provide native account registration, social login, push notifications, camera access, microphone access, contacts access or precise device-location access.

Information sent to Shopify

The app connects to Shopify to obtain product descriptions, images, prices, availability and search results and to create or update your bag. Requests include the search text or product and variant identifiers needed to perform your action. Shopify hosts bag contents, quantities and its cart identifier. Shopify and content-delivery providers receive connection information such as your IP address and request information when serving this content. These connections are used to provide shopping functionality and protect the service.

Checkout, orders and web accounts

Checkout and account pages open in your device browser. You may provide your name, email, phone number, billing and delivery addresses, order details and payment information there. Shopify, payment providers, fulfilment providers and IVYN use the relevant information to process payments, prevent fraud, fulfil orders and provide support. Payment-card details are not entered into a native IVYN form. These web pages may use cookies, analytics or advertising integrations as described below.

The website uses Shopify hosting and commerce services. GoKwik remains configured for services including cash on delivery. Google and Meta integrations support measurement and advertising, and Microsoft Clarity supports website interaction analysis, which may include session recordings and interaction maps. These web services may process connection information, browser/device identifiers, page interactions and purchase events. They are separate from the native app, which does not include an advertising SDK or request an advertising identifier.

Website cookies and similar technologies support shopping, security, measurement and advertising. Some integrations may run automatically; available controls depend on the service and your browser. You can restrict or clear cookies in your browser, although restricting essential cookies may affect checkout. Contact support@ivyn.in to withdraw marketing consent or request help with privacy choices. Withdrawing marketing consent does not prevent necessary order, security or request-handling messages.

Who receives information and why

We share information needed to operate the service with Shopify and its infrastructure providers, checkout and payment processors, delivery and fulfilment partners, customer-support providers and, where applicable, analytics and advertising partners. For example, delivery partners need delivery details, while payment providers need information to process a payment and prevent fraud. We may also disclose records when legally required or to resolve fraud, payment disputes or legal claims. Service providers may process information in countries outside your own under their applicable data-processing arrangements.

Providers used for relevant store functions include delivery services such as DTDC, Delhivery and Shiprocket; review services such as Judge.me; loyalty or subscription services such as Joy; and messaging services such as Shopify Messaging, WhatsApp and Interakt. Information shared depends on the service used for your order or interaction. Public reviews may display the name and review content you choose to submit. We also process support messages and marketing preferences to respond to requests and manage communications.

Crash and performance information

The native app does not include any third-party crash-reporting or analytics SDK. Apple and Google may process crash and performance information under their platform policies and your device's diagnostic-sharing settings. Platform-provided diagnostic reports may be available to IVYN to investigate reliability problems.

Children

Our app and website shopping services are intended for adults and are not directed at anyone under 18. If you believe a child has provided personal information, contact us so we can investigate and take appropriate action, including deletion where required.

Security

The app uses encrypted HTTPS connections to its shopping services. We restrict customer information to people and providers who need it for the purposes described here. No network or storage system can be guaranteed completely secure. Do not send passwords, one-time codes, full payment-card details or identity-document images in a privacy request.

Your controls and deletion

In the app, open My IVYN → Privacy & data controls to remove saved device data. This does not delete your web account, server-side cart, orders or browser cookies. To request deletion of your account and associated personal data, follow the steps on our account deletion page or email support@ivyn.in. You do not need to sign in to make a request.

We verify ownership using information already associated with your account, complete verified requests within 30 days, and notify you when deletion is complete. Submitting a request does not mean deletion has already happened. We delete or irreversibly anonymize personal data that we no longer need and explain any records we must retain and why. Deletion does not itself cancel an order or issue a refund.

Retention and service providers

• Accounts and associated personal data: we delete or irreversibly anonymize your account profile, saved server-side preferences and other personal data no longer needed within 30 days after verifying a deletion request. This includes asking relevant service providers to delete the data they hold for us.
• Orders and tax records: we retain GST invoices and required transaction records for 72 months from the due date for the annual return for the relevant financial year. Records subject to an appeal, investigation or other legal proceeding may need to be kept longer under applicable law. These retained records are not kept for marketing.
• Support: ordinary support messages are kept for up to 12 months after the issue is closed. On a verified deletion request, we remove information that is not required for an unresolved issue or legal obligation.
• Deletion requests: we keep a minimal record of the request date, verification outcome, action and completion date for 24 months to demonstrate that we handled the request. This is not a copy of your deleted account.
• Marketing: we remove your marketing profile when you request deletion or withdraw marketing consent. We may keep a minimal opt-out record only for as long as necessary to prevent contacting you again.
• Information stored on your phone: saved app preferences remain until you clear them or remove the app, subject to your device's storage and backup behaviour. Clearing app data does not erase browser cookies or server records.

Your rights and grievances

You may request access to information about how we use your personal data, correction of inaccurate information, deletion, or withdrawal of consent by contacting us. We may need to verify your identity and explain any legal retention requirement. Where applicable law provides a right to nominate another person to exercise your rights in the event of death or incapacity, contact us to arrange the necessary verification. Statutory rights and remedies apply when the relevant legal provisions are in force.

Grievance Officer
Name: Velumani
Designation: Grievance Officer
Email: support@ivyn.in
Phone: +91 9620444896
Postal address: IVYN, Ground Floor Front Portion, 104/1, 6th Cross, 5th Main, Tyaga Raja Nagar, Bengaluru, Bengaluru Urban, Karnataka, 560028, India.

We acknowledge grievances within 48 hours and resolve them within one month of receipt. Verified deletion requests are completed within 30 days after ownership verification. If you remain dissatisfied, you may use the remedies available under applicable law, including a complaint to the Data Protection Board of India when the relevant complaint provisions are in force and applicable.

Policy updates

We update this policy when our practices change and show the effective date. Material changes will be communicated as required by applicable law.