Return & Refund Policy

Cancellation Policy:

  1. If unfortunately, you have to cancel an order, kindly do so before your order is shipped. Please log into your account and click on the “cancel order” option against the order number that you want to cancel.
  2. If you cancel your order before it is shipped, we will refund you the entire amount.

Return Policy:

  1. If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please email us at ivynindia@gmail.com mentioning your Order ID.
  2. We will personally ensure that a brand-new replacement is issued to you at no additional cost. 
  3. If you do not like the product, you will have to raise a return request from your account. You can log in to your account if you already have one or create a new one using the same email id which is used while placing the order. There is a Return / Exchange option available to choose from and we will arrange for the pick up from your doorstep.
  4. Return requests will not be accepted through any other medium like email, Facebook / Instagram chat, or phone call.
  5. In case due to certain circumstances after raising the return request within 48 hours you are unable to return the shipment within the time frame no refund would be made. Only credit notes would be given.
  6. When you return the product to the courier guy, it is mandatory to take a receipt ( physical or through message). In case of a lost shipment, we will need proof of return from you.
  7. Refunds would be processed within 4-7 days after the product is received back at our warehouse in Bangalore.

Exchange Policy:

  1. You have to raise an exchange request within 10 days of receiving the product. You can log in to your account if you already have one or create a new one using the same email id which is used while placing the order. There is an exchange option available and we will arrange for the pick up from your doorstep.
  2. Once we have it with us, we will ship the replacement product to you within 5-7 working days. Please note IVYN will arrange for the pick up from your doorstep
  3. Exchange is not possible if the saree has fallen and edging done to it
  4. The exchange would not be accepted if the product was customized
    for you.
  5. If you want to exchange the product you ordered for another
    product of a higher amount, we would give you a coupon code for the amount of the product you returned. You can use this code while placing the order and pay the balance amount on your next purchase.
  6.  If you want to exchange your product with another product of
    lower amount, we would ship the product as soon as we receive it and the balance would be given in the form of a credit note. 
  7. Return or exchange of the exchanged product is not possible.
  8. No discount will be given on exchange orders.

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