Overview

Return/Exchange is acceptable within 7 days from the date of delivery.

It takes up to 2-3 days for the reverse pick up, it takes 7-8 days for the product to reach our warehouse post which it undergoes Quality Check (QC). Once it passes OC the Refund/Exchange is initiated

Refunds

Once the product has passed QC, the refund is Initiated and a link is sent to your registered

mobile number and email.

Orders with Promotional/Discount code:

Bank transfer is not applicable in case of orders placed using any promotional code Refund will be in the form of Store Credit which can be redeemed for future orders placed on the website

Exchanges

We only replace items if the change is valid on size changes only. In case you wish to order another product, kindly select Refund as Store Credit

Need help?

Contact us at ivynindia@gmail.com for questions related to refunds and returns.